WRHN Foundation: Seamless IT Unification for a Newly Merged Healthcare Charity
Industry: Healthcare & Non-Profit
Location: Waterloo Region, Ontario
Employees: Small internal team
The Challenge
The Waterloo Regional Health Network (WRHN) Foundation was formed in 2025 following the merger between two main hospitals in Kitchener-Waterloo. Its mission is to raise funds for medical programs and equipment not covered by government funding, supporting all WRHN sites and managing donor engagement, fundraising campaigns, and large-scale community events.
Merging two long-standing foundations brought a complex technology challenge. Each organization had its own IT systems: one relied on Microsoft platforms, the other on Google Workspace. One foundation was tightly integrated into its hospital’s internal IT network, making separation delicate and time-consuming. Mission-critical automations powered fundraising workflows, meaning any disruption could negatively impact donor operations, active campaigns, and staff productivity.
The WRHN Foundation needed a unified platform that could safely integrate both cultures, preserve essential automations, and be delivered quickly without halting ongoing activities.
“Reis Informatica handled our transition with professionalism, care, and technical precision. Staff were supported throughout.”
— Pam Mulhall, WRHN Foundation Staff
The Solution
Reis Informatica delivered a carefully planned unification project that balanced security, continuity, and efficiency:
Unified platform implementation
Integrated Microsoft and Google tools to support both legacy systems and staff workflows.
Secure separation from hospital IT
Safely detached legacy systems while preserving mission-critical automations.
Device and infrastructure upgrades
Modernized devices and backend systems to Windows 11 for consistency and reliability.
Ongoing managed support
Provided ManagedCare and SOC services to ensure long-term stability and cybersecurity.
The Outcomes
The WRHN Foundation emerged with a cohesive, reliable IT environment that strengthened operations:
01
Single, secure identity and IT environment
Staff now work within a unified, secure system.
02
Reliable and stable operations
Day-to-day workflows and fundraising automations run without interruption.
03
Improved cybersecurity posture
SOC monitoring and security controls protect sensitive donor and organizational data.
04
Scalable platform for growth
The new environment supports collaboration, future modernization, and organizational expansion.
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