London Public Library: Seamless Cloud Migration That Strengthens Community Service Delivery
Industry: Public Sector, Libraries
Location: London, Ontario
Employees: 16+
The Challenge
London Public Library (LPL) plays a vital role in the community, operating 16 branches and offering essential programs, digital resources, and services for residents of all ages. Behind the scenes, their technology team supports a vast ecosystem of staff, systems, and community-facing tools, but demand had exceeded capacity.
LPL’s internal IT team was stretched thin and faced a growing backlog of complex technical projects. One major roadblock was a stalled migration from on-premises Microsoft Exchange to Office 365. The project required moving terabytes of data for hundreds of staff, navigating significant dependencies and risk factors. With limited time and specialized expertise, the internal team could not safely advance the migration on their own.
To avoid disruption and maintain the library’s high standard of service, they needed a trusted partner with deep experience in high-impact infrastructure projects.
“Reis delivers complex projects with technical depth, disciplined planning, and consistent execution. LPL continues to rely on you for large infrastructure initiatives because you deliver on time, on budget, and with a high degree of care..”
— Jon Macdonald, Director, Information Technology
The Solution
Reis Informatica introduced a structured, methodical project plan designed to eliminate risk and maintain stability throughout the transition. Key components included:
Comprehensive dependency mapping
to ensure no operational systems were disrupted
A safe, tested migration path
with rollback options and continuous monitoring
Close coordination
with internal IT, leadership, and department stakeholders
Expert oversight
rooted in years of experience delivering large-scale cloud migrations
The Outcomes
The migration to Microsoft 365 was completed seamlessly, with no email downtime and zero disruption to staff across all branches. Post-migration, LPL experienced:
01
Stronger system performance
Applications ran faster and more smoothly, giving staff a noticeably better day-to-day experience.
02
Improved reliability and consistency
Core services stayed stable across all branches, reducing interruptions and support demands.
03
Higher staff confidence in technology
Employees could depend on their tools again, allowing them to focus on serving the community instead of troubleshooting issues.
04
A renewed partnership built on proven delivery
The successful project reinforced LPL’s trust in Reis Informatica as a reliable, long-term technology partner.
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