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Bingemans: Enterprise-Grade Network Reliability for a High-Demand Entertainment Destination
Industry: Entertainment, Hospitality & Events
Location: Kitchener, Ontario
Employees: 200+ (seasonal fluctuations)
The Challenge
Bingemans is one of Kitchener’s largest entertainment and hospitality destinations, serving hundreds of thousands of guests each year but as their operations expanded, so did the strain on their technology. Infrastructure limitations and outdated hardware were causing repeated outages during major, high-traffic public events. Ticketing systems crashed. Point-of-sale terminals failed. Staff struggled to keep daily operations running while dealing with unreliable systems. Security gaps left them vulnerable to recurring incidents.
The impact was immediate and costly: lost revenue, operational delays, frustrated guests, and unacceptable risk during high-pressure events. Their internal team couldn’t get timely IT support, and the environment became too unstable to manage alone.
To continue delivering high-tech, high-demand guest experiences, Bingemans needed complete confidence in their network.
“Reis Informatica gave us worry-free technology again to allow us to concentrate our focus on guests’ and clients’ wishes. Our systems run smoothly, our teams can rely on the network, and we no longer worry about outages occurring at inopportune times. Working with Reis Informatica has raised our team’s ability to perform at higher levels and to remain guest-centric.”
— Mark Bingeman, President of Bingemans
The Solution
Reis Informatica became Bingemans’ fully integrated IT partner, deploying a complete modernization across their environment. Through ManagedCare Complete and full SOC-managed cybersecurity, Reis delivered the stability and protection required for a complex, multi-venue operation. Reis performed several targeted actions that addressed both immediate risk and long-term stability. Examples include:
Replacing unstable switches and failing servers, stabilizing the core network and redesigning weak points
Deploying cybersecurity SOC services across the environment
Improving operational processes and documenting the entire network
Ensuring reliable connectivity for corporate events and entertainment vendors
The Outcomes
Bingemans saw dramatic improvements, immediately and at scale. Before partnering with Reis, a high-profile national EDM festival experienced hours of downtime due to network failures and gate system crashes. Under Reis’ management the following year, the event ran without a single outage. Gate systems stayed stable. Networks remained fully operational, even under extreme load. Since then:
01
Zero major outages
High-demand events now run smoothly and reliably.
02
Stronger reputation
Consistent uptime supports larger and more prestigious events.
03
Scalable growth
With stable infrastructure, Bingemans confidently expands into new locations across Ontario.
04
Peace of mind
Teams focus on guest experience, not on tech failures.
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