ManagedCare
IT That Works Like It’s Part of Your Team
We don’t just support your systems, we help you run smoother, safer, and smarter.
Scalable IT Solutions for Your Goals
With our ManagedCare services, you get reliable IT support tailored to your business. Whether you need a fully managed setup, flexible coverage, or help backing up your internal IT team, our programs are built to fit your goals and budget.
Our IT services help you:
- Minimize Disruptions
- Control Your Costs
- Improve Your Security
- Make Informed Decisions
- Grow with Confidence
Did you Know: 73% of Canadian SMBs reported experiencing a cybersecurity incident in 2024—including phishing, malware, or business-impacting disruptions*
Our Managed & Co-Managed IT Service Options
Choose full or shared IT support—flexible solutions tailored to your needs.
01.
ManagedCare Complete
Full-service IT management with unlimited support, expert guidance, and long-term planning built in.
- Unlimited help desk support and issue resolution (remote or onsite)
- Strategic IT planning with dedicated Client Success & vCIO
- Built-in governance and compliance support
02.
ManagedCare Flex
Get all the benefits of Complete at a lower price—includes support hours during the day, with flexible options after hours.
- All the benefits of Complete, at a lower price
- Includes a set number of support hours during business hours
- After-hours and extra time billed as needed
03.
Co-ManagedCare
Already have an IT person or team? We’ll back them up with tools, escalations, and senior engineers when it matters most.
- Senior engineers for escalated issues and complex projects
- Shared tools, patching workflows, and ticketing systems
- Admin support, templates, and clear leadership reporting
“For more than nine years, Reis has been our office’s IT department, and we can’t do without them!”
– Beverley Cunningham
What You Can Count On
Proactive IT support with strong security, reliable backups, clear reporting—and a 30-day satisfaction guarantee.
24/7 Monitoring & Maintenance
Real-time monitoring and proactive upkeep to prevent disruptions.
Timely, Verified
Patching
Regular patch management with planned updates and full validation.
Built-In Security from Day One
Baseline protections like EDR and DNS security, with optional 24/7 SOC coverage.
Reliable Backups &
Recovery
Oversight and testing to ensure your data is safe and recoverable.
Clear Visibility
Asset tracking, documentation, and monthly health and risk reporting.
Seamless Vendor Coordination
We handle tech vendors so you don’t have to.
30-Day Satisfaction Guarantee
If you’re not happy, we’ll make it right—or apply a service credit up to 50% of your monthly fee.
Frequently Asked Questions
Managed IT means Reis Informatica acts as your outsourced IT department — handling monitoring, support, hardware, backup, security, and strategic IT leadership (vCIO) under a single monthly engagement. It's designed for businesses with 10–100 employees that don't have an internal IT team. If you have an internal IT person or small team and need strategic backup and specialist support, we also offer Co-Managed IT for organizations typically in the 100–300 employee range.
With Fully Managed IT, Reis Informatica becomes your entire IT department; monitoring, helpdesk support, cybersecurity, hardware, backup, vCIO, and more are all handled end-to-end. Co-Managed IT is designed for businesses that already have internal IT staff. Reis Informatica fills the gaps: after-hours coverage, cybersecurity, senior escalation, and strategic vCIO guidance, without replacing your existing team.
Cybersecurity is built into every engagement from day one - it is not sold as an optional add-on. Every managed IT client receives security-first infrastructure by default, backed by our Cyberscopic program and 24/7 SOC monitoring.
You get a dedicated team. Clients work with people who already know their specific environment, their systems, their workflows, their preferences, so you're never starting from scratch every time you call.
Yes. vCIO access is included in every managed IT engagement. A vCIO provides strategic IT leadership, helping you plan technology investments, manage risk, and align IT with your business goals - without the cost of a full-time executive hire.
The IT Gap Assessment is a free review of your current IT and cybersecurity setup. It's included at no charge for new engagements and is also available as a starting point for prospective clients. Most MSPs charge separately for assessments of this kind.We include it as a standard part of how they start every relationship.
We work with businesses across manufacturing, construction, professional services, healthcare and dental, retail and eCommerce, transportation, and energy sectors, primarily in Southern Ontario (Kitchener-Waterloo, Mississauga, Woodstock, and surrounding areas) and Western Canada, including Calgary.
We have been serving businesses for 20+ years, with deep roots in the Kitchener-Waterloo and Southwestern Ontario region.
Industries We Work With
We treat your business like it’s our own, working as your dedicated IT team with enterprise-grade solutions, proactive security, and responsive support.
Manufacturing
Construction
Retail & eCommerce
Professional Services
Medical & Dental
Lets Talk – IT That Just Works
Whether you’re growing fast, feeling the strain of outdated systems, or just want a better partner—let’s chat.
