The last few years has been challenging for businesses of all sizes on so many levels. The need to quickly shift to remote work and change how products and services are delivered to customers added stress to organizations. Of course, the ever-present security concerns needed to be addressed as well.
Making the necessary changes would have been a little trickier for other companies, especia
lly those with internal IT departments and resources. This was brought on by scarce resources, a lack of technical know-how, or an absence of tools and procedures. The introduction of co-managed services was prompted by this.
Co-managed IT services can be defined as a model that allows businesses to blend their internal IT team with the support, knowledge, and expertise of an MSP. It allows companies to customize their IT services to allow them to decide which services to keep in-house and which would be better suited for outsourcing.
When to consider co-managed IT services
Some of the factors that motivate businesses to consider a co-managed IT services model include:
Time and Small IT Team
Any fluctuations in the demand for an IT department’s services when it is tiny might cause disruptions and result in an overworked team. The IT team may be negatively impacted by changes like new initiatives, workers on vacation or leave, or increases in the need for user assistance. Although it might be time-consuming and expensive, one approach is to find and hire workers. Additionally, it is challenging to hire and keep the correct resources due to the current shortage of IT resources. Co-managed IT services can help businesses in this situation by enabling an organization to supplement their IT personnel.
Co-managed IT services can help by working alongside an organization’s internal resources to either deliver new projects or maintain operations while the internal team delivers the project.
Technology is aways changing. It can be challenging to keep up. Co-managed IT services can give you the experience and knowledge to supplement the “knowledge gap” to help the internal IT team of an organization reach its goal in less time.
Lack of Monitoring and Management Platform
Having a platform that helps effectively and efficiently manage an IT environment is important. The IT environment can be enhanced using established processes, which will boost productivity for the environment’s end users. MSPs have invested in management platforms and processes that organizations can leverage in a co-managed IT model.
What can co-managed IT services providers can offer
Some of the services that can help an organization’s internal IT team include:
- Access to state-of-the-art monitoring, management and ticketing platforms and processes
- End-user support services
- Support overflow services
- Contractual IT resources
- Consulting services including knowledge transfer and process implementation
Shared responsibility is a great way to manage your company’s infrastructure. At Reis Informatica, we work alongside your existing IT department to offer support whenever it’s needed to boost the department’s effectiveness.
Learn more about how our co-managed IT services can benefit your organization.