Career Opportunities

A culture for builders

Are you in search of a new career?  Reis Informatica is looking for applicants.  We offer contract, part-time and full-time employment.

Contact us today if you want to join an awesome team!

career

Why choose Reis?

Here’s a small taste of what we offer:

Amazing Compensation

Reis Informatica offers competitive salaries and a minimum of three weeks of vacation. We believe in taking care of our people on and off the field.

Flexibility

Do you need to leaving early to pick up your kids from daycare? Do you have to come in late because you’re getting new tires put on your car? No problem! You can work from home sometimes too.  We offer a hybrid approach and as a result, we want our employees to feel their best so when they come to work they can focus on success!

Appreciation

We provide special treats on your work anniversary and your birthday.  We enjoy regular company outings and team-building activities.  Above all, we help everyone stay connected.

Shared Wins

Little things can make you feel great on a daily basis.  For example, shared wins. That’s why we have a horn at the office. If you have good news to share or you’ve closed a deal, everyone celebrates.

Professional development

Reis offers regular training to keep our employee’s skills fresh and up to date. In other words, we want world-class skills to offer our clients and we want you to grow professionally during your time here.

Current Openings

Senior Systems Engineer (vCIO)

Job description

We are seeking an experienced, IT Senior Systems Engineer to become our virtual chief information officer (vCIO)

Job Title: vCIO

Required Experience: Systems Engineer

Department: Client Success Team

Reports To: Manager of Client Success

Are you ready to take your career to the next level?

  • Do you have over 10 years of experience as a Senior Systems Engineer?
  • Do you want to spend time helping clients with IT strategy?
  • Do you enjoy creating IT solutions to solve problems, and help clients with their success?
  • Do you want to make a meaningful contribution to a unique IT company and participate in its growth?
  • Are you excellent in front of clients?
  • Have you had experience with a variety of different industries?

Then perhaps this role is for you.

You bring vast experience in IT, deploying projects in Networks, VMware, Windows Networks, Azure, Cloud, and Cyber Security, and we can train you to become a vCIO – if you’re not already.

General Summary:

At Reis Informatica, a unique leader in Managed IT Services, we are seeking a Virtual Chief Information Officer (vCIO) to join our team. This role is pivotal in managing our clients and their businesses, acting as a key business contact, and ensuring the alignment of our IT services with their business objectives. The vCIO will report to the Manager of Client Success and play a crucial role in helping shape the technology for our clients.

Key Responsibilities:

  • Establish and maintain strong relationships with business owners, understanding and managing their business and IT needs.
  • Participate in engaging, non-technical Quarterly Business Reviews (QBRs) with clients, focusing on demonstrating the value of technology in achieving business goals.
  • Provide high-level consultation on technology and business matters, translating client needs into actionable IT strategies and road maps
  • Develop and maintain comprehensive technology plans that align with client objectives.
  • Act as a trusted advisor for all business IT needs, supporting client retention and satisfaction.
  • Work closely with Client Success managers to manage client relationships effectively.
  • Keep abreast of market trends, industry developments, and competitor strategies to advise clients proactively.
  • Ensure accurate tracking of all client activities in our Professional Services Automation (PSA) system.

Attributes and Characteristics:

  • Broad knowledge of technology topics, with a focus on strategic application in business.
  • Strong business acumen and ability to understand and meet business needs through technology.
  • Excellent communication skills and the ability to engage non-technical business leaders effectively.
  • Deep understanding of each client’s business situation, needs, and IT environment.
  • Proactive in identifying trends and developing strategies to support these trends.
  • A great communicator and collaborator

Qualifications:

  • Proven experience in a similar vCIO role or senior management position within IT.
  • or
  • 12 years of being a Senior Systems Engineer, preferably with a Managed Service Provider
  • A strong background in business and technology, with a preference for candidates who have experience in IT Managed Services.
  • Expert knowledge of IT Best practices
  • Very experienced in Windows Server technologies, Active Directory, Azure Services
  • Expert knowledge in IP Networks, switches, routers, firewalls, Wireless, Cyber security
  • Linux, SANS, Zero Trust, VPN’s, VMWare, hyperconvergence
  • Demonstrated ability to learn new technologies rapidly.
  • A team player who enjoys supporting and working collaboratively to achieve goals.
  • Excellent written and verbal communication skills.
  • Preferred: Business experience and acumen.

What We Offer:

  • A chance to be part of a dynamic, innovative team reinventing IT as a strategic, secure business asset.
  • A collaborative, supportive work environment with a focus on client success.
  • Opportunities for professional growth and development in a rapidly evolving industry.

Must Haves:

  • Drivers License
  • Must be legally allowed to work in Canada
  • Must live in Waterloo Region or easily commute to the office located in Kitchener
  • Must have excellent verbal and written communication skills

APPLY TODAY

IT Support Escalation Engineer

Brief Role Description:

  • You are a well-rounded and experienced IT Systems Engineer who will be responsible for Escalations and troubleshooting of issues escalated by L1 and L2 technicians.

What’s this role about?

By being part of Reis Informatica’s IT team, you will be responsible to handle escalations of complex issues and difficult problems that less experienced technicians could not solve.

This role is perfect for those who enjoy fixing problems and documenting how to solve them in the future. Someone who performs this role is also often a mentor and a teacher for L1’s and L2’s.

What will I be doing?

As a champion for enabling our clients through technology at Reis Informatica, these are a few of the things you’ll do:

  • Troubleshoot and solve complex issues
  • Create How-To’s and solution briefs and document your findings.
  • Ensure all IT devices and systems are in working order to optimize operations
  • Suggest better ways of doing things to relevant teammates
  • Work on Microsoft, Linux, Cisco, Fortinet, and other technologies
  • Bake Cyber Security and IT best practices into everything you do
  • Document new and existing IT processes and procedures

What are we looking for?

  • Certifications or extensive experience with Microsoft Servers, Cisco networking
  • Excellent English oral and written communication skills as this will be a client-facing position.
  • Very experienced with Fortinet, Juniper, Meraki, MDM, PKI, and IEEE 802.11 technologies.
  • Hypervisor and/or hyperconvergence technologies such as VMWare or Scale
  • At least four years at an L3 level (Senior level position) minimum of eight years of IT experience.
  • Working knowledge of Ticketing Systems (ConnectWise/Autotask etc.)
  • Experience providing IT support (Remote or onsite)
  • Extensive experience working with Windows Server, Azure, AD, Linux Mac hardware and software
  • Proven customer service experience

Are there bonus points?

Yes! We’ll give your application extra credit if you have one or more of these:

  • Previous experience in a Managed Services or IT VAR environment
  • Mobile Device Management
  • Cisco CCNA, CCNP; Microsoft MCA, MCSE certifications
  • Powershell scripting knowledge

Job Types: Full-time, Permanent

Benefits:

  • Extended health care
  • Paid time off

Schedule:

  • Monday to Friday
  • On call

Ability to commute/relocate:

  • Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you legally allowed to work in Canada? (Canadian Citizen or Permanent Resident)

Experience:

  • IT: 8 years (required)

License/Certification:

  • Driving Licence (required)

APPLY TODAY